Make sure you introduce Interview Team with names and titles so candidates know who they are speaking with and can direct their answers properly.
Questions? Contact me today!
Tip 5: Employee morale and job satisfaction improve when employees receive recognition or rewards for their work through performance evaluation.
Performance evaluation provides employees recognition or rewards for their efforts and thus boosts employee morale and increases their job satisfaction. And performance evaluation itself lets employees know they are important to the company when managers take the time and effort to review, document, and discuss performance with their employees. This can have a positive influence on the individual’s sense of worth, job satisfaction, and commitment. One study suggests that recognition can improve work performance and increase business value. (See http://www.cashort.com/Libraries/Employee_Recognition_Programs/Linking_Recognition_to_Performance.sflb.ashx )
Randi Frank Attended Kentucky City/County Management Association Regional Meeting in Lebanon
LEBANON, Ky.— Randi Frank met with several other Kentucky city managers and administrators for a regional Kentucky City/County Management Association (KCCMA) meeting on August 10, 2018.
Lebanon Mayor Gary Crenshaw welcomed attendees to the city and introduced Lebanon City Administrative Officer John Thomas as host of the meeting. The agenda for the meeting included a presentation giving an overview of Lebanon’s economic development and tourism initiatives.
Serving as the current KCCMA President and City of Lebanon CAO John Thomas said, “It’s a real pleasure to have my peers visit Lebanon to see our new City Hall and learn from our experiences in economic development and tourism. I’m proud of our city staff, we’ve given the KCCMA members some great ideas. It’s great that we can learn from one another and take information back to our hometowns.”
The Kentucky City/County Management Association (KCCMA) is made up of city managers, city administrators and county administrators from 50 cities and/or counties in Kentucky. KCCMA was organized in 1977 and exists to encourage professionalism, competency and the value of professional management for cities and counties in Kentucky.
“I’m glad that Randi Frank Consulting is represented in this organization,” said Randi Frank, CEO of Randi Frank Consulting. “These regional meetings provide each manager with information about current issues we’re all dealing with, and we learn about new trends as well. It’s great to hear from other managers who are dealing with similar concerns elsewhere in the state.”
The Kentucky City/County Management Association is a membership organization that exists to improve the quality of government, cities, counties and services throughout Kentucky. To learn more about the organization, visit www.kccma.org.
Randi Frank presenting at Kentucky Society of Human Resource Managers
I will be presenting at the Kentucky Society of Human Resource Manager (KY SHRM) meeting in Louisville on August 28th at the Omni Hotel. I will be a part of a panel of Human Resource Thought Leaders who have authored books or chapters about best practices in Human Resources. I will be speaking about “Recruiting the Right Talent for Your Organization” from the Book You @ Work published by Silver Tree Publishing. https://randifrank.com/you-work-unlocking-the-human-potential-in-the-workplace/
The Session is meant for human resources and business leaders who understand the importance of embracing the human spirit of their employees and encouraging employees to bring their entire selves to work. Abolutely every decision, every business strategy, every word spoken between colleagues, and every policy enacted can and should be derived from a place of compassion. Organizational success is, at its core, about human beings working together as a team. To have the right team you need to hire the right talent which will be my discussion.
Discussion of the “Me Too” Movement & Where Do We Go from Here
#ME TOO MOVEMENT
I moderated a group on the topic of “Me Too” – here is a summary
Discussion of the “Me Too” Movement & Where do we go from Here
Session on Saturday July 21 –2pm at the Truman Scholars Reunion – DC
Panel Members:
- Randi Frank – Moderator – (Training on Sexual Harassment Prevention since 1990)
- Lisa Cloutier – (Attorney – Title IX & Campus Sexual Assaults & Civil Rights)
- Michelle Tran Maryns – (Experience in State Dept, US Dept of Justice & Tech industry)
- Cristine Pedersen – (Military experience & issues with Sexual Harassment)
Ms. Frank will provide the definition of Sexual Harassment and provide some facts and figures on Sexual Harassment Cases
Some Facts and figures over the years include:
- 2015 EEOC Task Force had 90,000 cases with 1/3 as work place harassment; estimate 75% don’t report — Fines were $164.5 mil – Recommendations were Training – cultural change starts at the top and Face to Face training
- 2017 – EEOC Reported 99109 charges for all cases – 6696 were Sexual harassment with fine of $46.3 million – 41097 were retaliations cases for all areas of EEOC cases – 25,605 cases of sexual discrimination and $fines of $398 Mill for all discrimination
- 2018 California Legislature put in new rules and investigations process and panel review for issues in the California Legislature related to sexual harassment claims
- US District Court for Norther District of Mississippi heard a case that favored an employee because the employer took too long to investigate complaints
Policies must have a number of options for people to report concerns and the process should include an investigation in a fair way to allow both the victim and accused the ability to tell their story. Training is recommended to prevent harassment. The purpose of Training is to:
- educate employees and supervisors,
- sensitize participants,
- prevent Sexual Harassment or any Harassment or discrimination,
- learn how to respond to all these issues and
- to show the benefits of a work place marked by dignity, respect and equality
Ms. Cloutier talked about assisting victims of Sexual Assault on University Campuses. She provided an example of a case that she was handling and how the process was so long that it took a year to finally issue a report that the investigation was complete and the accused was found to be at fault, then it took another 6 months for a decision of what to do and know the victim’s family is being sued by the accused. Most woman say the complaint process is more difficult than the actual assault/rape. The fact that women are not believed and retaliated against for making a complaint is still happening
Ms. Mayrns talked about working in a very male oriented Technical environment and the fact that a lot of Sexual Harassment or bulling is happening with today’s technology. She suggested that there needs to be more monitoring of the social media and it is time to look for ways to use technology to reduce sexual harassment and harassment in general.
Ms. Pedersen discussed the difficulties of being a woman in the military especially her experience in the Marine Corp. She described her experience with those who continued to use videos to sexually harass and try to ruin a person’s reputation. She also indicated that she was treated like an equal until rumors started.
A lively discuss was then continued by the participants and the audience about their experience and questions and thoughts. We need to continue to discuss these issues so everyone understands that it is still happening and how demeaning it is to the victims (men or women). Training with face to face discussions is the way to move the issue forward.
Randi Frank Presented to the Louisville City Salesman’s Club about Recruitment
On July 24th I spoke at the Louisville City Salesmen’s Club which is a business networking group of business owners and salesman for various different companies in the Louisville Metro Area. The purpose is to increase the business efficiency of each member and to cultivate the highest ethics of salesmanship by the exchange and discussion of idea and the promotion of good fellowship. Each member represents a different type of business or services and do not compete with each other but support each other. I was asked by one of their member’s Lori Mangum of Yes 502 Media (social media marketing firm) to speak about recruitment. I presented a shorten version of my past speeches on this topic. See my blog on Tips on Recruitment for more details https://randifrank.com/category/hr-tips-techniques/hiring-tips/tips-for-recruitment/
Truman Scholars Reunion
On July 20th to 22nd I attended the fifth Truman Scholars Reunion. As a member of the first class of Truman Scholars – 1977 from CT I enjoy these events to meet the new Scholars and see many of my friends from past years such as Mark Cannon (Executive Dir APCO), Bob Van der Velde (Dean of CA College), Kent Bradley (Medical Doctor and Past Public Health Advocate) who have been attending these events for many years. I also caught up with many other friends from past meetings. The Truman Scholarship Foundation gives out at least 53 scholarships each year for a student from each State, DC, Puerto Rico and the Islands. The Scholarship is in honor of Harry S. Truman in the form of scholarships for those going into public service instead of a Statue. [ For more information about the Truman Scholarship (scholarship for Juniors in college going into public service) see website https://www.truman.gov ] .
Friday Night we had dinner and speaker at the DC Press Club. Madeline Albright – Past Secretary of State and Member of the Truman Foundation Board and Jake Sullivan a Truman scholar from MN 97 spoke about Foreign Policy. Sullivan is a senior fellow at the Carnegie Endowment for International Peace and Brady-Johnson Distinguished Practitioner in Grand Strategy at Yale University. He served in the Obama administration as national security adviser to Vice President Joe Biden and Director of Policy Planning at the U.S. Department of State, as well as deputy chief of staff to Secretary of State Hillary Clinton. It was a lively discussion
Saturday, we had a number of sessions and luncheon speaker of another Truman Scholar from MD 1987. Joshua A. Gordon, M.D., Ph.D., is the Director of the National Institute of Mental Health, one of the National Institutes of Health within the U.S. Department of Health & Human Services. Appointed in 2016, he leads the federal agency for research on mental disorders. He is a former assistant professor in the Department of Psychiatry at Columbia University, and former associate director of the Columbia University/New York State Psychiatric Institute Adult Psychiatry Residency Program. He spoke about opportunities in Public Service with Science from Academia to Government Service.
Orientation & Onboarding Tip 7: Provide new employees with written objectives and responsibilities for their new position.
Even if it may seem that the job description, job objectives and responsibilities have been discussed thoroughly throughout the hiring and orientation process, it is essential to provide written objectives and job responsibilities as well as a training plan. The written document(s) will help the new employee stay on task and meet agency goals within expected time frames.
- Give new employees a written job description so they understand their responsibilities
- Provide them with performance goals and objectives for their division and their position, or make sure their supervisor covers this
- Determine a training plan (e.g., compliance, supervisory, professional development), and establish a plan and timeline for training
Randi Frank collaborated with other HR pros to write new book.
Randi Frank joined other Human Resource professionals to write You@Work: Unlocking the Human Potential in the Workplace.
You@Work: Unlocking the Human Potential in the Workplace is for sale here.
Price $20.00 (includes shipping and handling).
If interested, please email me at [email protected] to get the Book
About the book:
Contemporary HR professionals and business leaders are beginning to understand the importance of unlocking human potential and maximizing performance and innovation by truly embracing the human spirit of their employees.
This unique and powerful book explores the nuances of bringing our whole selves to work, and challenges us to shed the outdated notion of asking employees to check their humanity at the door.
What does it mean to BE YOU and BE VALUED AS YOU in the workplace?
The stories in this book answer those questions, and more.Absolutely every decision, every business strategy, every word spoken between colleagues, and every policy enacted can and should be derived from a place of deep respect for one another — not just as “talent” but as people. Organizational success is, at its core, about human beings working together to serve human purposes.
Open this book to take a fresh, personal look at:
• Well-being
• Work/life balance
• Energy management
• Leadership styles
• Diversity and inclusion
• Personal and professional development
• The personal facets of recruitment (Randi’s chapter)
• Retirement planning with heart
• Self-awareness
• Strategies for individual and team success
• Workplace respect
• And much more.You@Work is a remarkable collection of insights from 15 leading HR and OD experts, across multiple industries and professional roles. And it’s a must-read for any leader looking to achieve more by putting humanity back into the workplace.
This book is part of The @Work Series from Silver Tree Publishing.
Mentoring Tip 1: Mentoring programs can formal or informal
Some organizations have formal mentoring programs, and in that case they need to determine:
- A timeline – how long will the mentoring program last?
- What are the goals and expectations of both parties by the end of the program?
- What will be the process? How often will the mentors and mentees meet, what types of events will they attend together, will there be any group meetings with other mentoring program participants?
- What are high priority skills that the mentee should learn?
Most of my mentee experiences were unplanned; when I served as an intern, my supervisors showed me the ropes of their office and organization. One mentor let me sit in his office to observe his interactions with almost everyone. I was not allowed to speak during those meetings, but could ask dozens of question after the meetings to understand the dynamic of what happened.
Stay tuned for Tip #2 coming next week!
Questions? Contact me today!
Barren River Area Development District Newsletter highlights Ten Tips to Sexual Harassment Prevention
This document was highlighted in the Barren River Area Development District Newsletter after Ms. Frank made a quick presentation about the need for Sexual Harassment Prevention Training to the City & County officials in the Barren River Area of KY. See the link to Ms. Frank’s web site for more detail on Sexual Harassment Issues
https://randifrank.com/category/hr-tips-techniques/sexual-harassment-prevention/
Randi Frank will speak on Recruiting vs Hiring at Small Business Conference & Expo
Chamber of St Matthews
Name: Small Business Conference & Expo
Where: Holiday Inn Louisville. East on 1325 S Hurstbourne Parkway
Date: April 18, 2018
Time: 8:00 AM – 5:00 PM EDT
Event Description:
Small Business Conference & Expo is specifically designed to help small business owners, startups and entrepreneurs like you take their business to the next level.
Ms. Frank’s session will be at 1:30pm-2:30pm. Join us for a great day of networking, lunch & education for all types of businesses.
The one-day event offers invaluable insights and exclusive networking opportunities with a wide range of business-critical workshops, seminars and presentations from top industry experts, networking, industry-leading exhibitors with innovative products/services to help your business, a business card exchange & much more.
Whether you are in the start-up phase, looking for a job, or are a long-established company, Small Business Conference and Expo has the resources you need to stay a step ahead of your competition. If you’re looking to drive your business forward and take the next step to success, join us at the Holiday Inn Louisville East on 1325 S Hurstbourne Parkway!
Cost for conference is $60 which includes lunch and conference and open expo – Additional educational sessions are also at 3pm-4pm.
Randi presents Sexual Harassment Prevention program to WKU students
Randi Frank presenting a Sexual Harassment Prevention training program for Western Kentucky University (WKU). There were over 35 students with a lively discussion. This was promoted by Dr. Victoria Gordon, Director, Center for Local Governments, WKU Political Science Department. She felt this was important for students going out into the work place to understand their rights. In addition to explaining the WKU Policy we also discussed the Title IX regulations related to campus life. Title IX originally was set up to make sure woman and men sports were equal on campus but now includes equitable treatment of both males and females on campus. Of course, Sexual Harassment falls under Title VII of the Civil Rights Laws.
Feel free to contact Randi Frank Consulting if you need Sexual Harassment Prevention Training for your organization.
Four Tips for Employment Applications
1. When should you have an application for employment?
It is always helpful to have an application on file for all employees. However, when recruiting for professionals you may want them send you a resume first and if they are being asked to come in for an interview then you will want to have them complete an application so you have more specific information like dates of previous employment, confirmation of education degrees and that they signed that they understand misinformation is cause for dismissal, etc. For entry positions you may want to start with an application to see if people can follow instructions and if they meet the minimum qualifications.
If your organization has walk in candidates then you will want to have a application for them to complete and keep on file for future vacancies. If you have an online process then you may have the application format as a fillable PDF with the ability to attach a Resume.
2. What should be asked on the Application?
Section 1 – Personal Information
The first section should be personal information such as: Full Name, Date, Phone numbers, email, maybe city and state since most people receive information via email or phone; are they a citizen or legally authorized to work in the U.S; position they are applying for and whether they are available part-time or full-time, etc. Sometimes this section may include Military Service Dates.
Section 2 – Education
The second section should be about education including: the name of school, major or course of study, number of years completed and if they graduated, if so what type of degree. This should include a section for high school if entry positions, technical schools or trade schools, and undergraduate and graduate schools or space for at least two colleges.
Section 3 – Experience/Past Employment
The third section should include information for past experience and past employers. It should include the name of employer; type of employer – what they do; title of position; supervisor name and contact information (email/phone); dates of employment; reason for leaving; summary of past job description with the ability to attach resume with more details. Usually you have room for four past employers with a note to add pages as needed.
Section 4 – Special skills and Job requirements
The fourth section should be about special skills needed for the position – you can leave it open for candidates to fill in or have a list of special skills such as typing speed, driver license, certificates, trade licenses; ability to operate heavy equipment, training or knowledge in certain type of technology – hardware & software, etc.
Section 5 – References
Fifth Section can include references or you can wait till they are finalist to collect this information along with information for background and reference checks. Background checks could include: credit check, drivers license check, criminal & civil court check, drug tests and physical examination depending upon the position. It would be at this time you would collect birthdates, social security numbers and other private information after you have made a pre-offer pending background check.
Section 6 – Legal Agreement/Signature
The final section would be when you have the candidate sign their application. This is where a lot of legal items are listed which say you are agreeing to this if you sign. Some of the legal language includes;
- Misrepresentation of information can be cause for dismissal
- Acceptance of employment does not create a contractual obligation of employment for any set term
- If credit checks are done candidate has a right to get a copy per the credit report laws
- Authorization for the employer to do background and reference checks, etc.
3. What should not be on an Application form?
Most of the items that can not be on an application form are related to discrimination or privacy such as:
- Birth date (age discrimination)
- Gender, Marital Status, Race, disability (Title VII discrimination or ADA-Americans with Disabilities Act)
- Many states do not allow you to ask about criminal convictions
- New laws are being raised about not being able to ask about past salaries
- Graduation dates (age discrimination)
4. Should you ask essay questions on an application?
I do not recommend this – I think it should be a separate document or requested in the advertisement to be addressed in the cover letter. For example, for an entry level position you may wish the candidates to describe their technology knowledge or skill levels with certain software. You can also ask them to review the job description or advertisement and address how they meet the qualifications, knowledge, skill and abilities. I use a special questionnaire on many of my recruitments to find out more details about the candidates. This is done only if they meet the minimum qualifications and is used to reduce the list of qualified candidates. Some questions asked are:
- Provide an example of dealing with an irate customer
- Provide an example of a tough decision you had to make and provide details of the situation
- Provide an example of how your have worked cooperatively with a team
- Describe your strengths and weaknesses as it relates to this position
- What is your proudest accomplishment in your past positions?
- Why are you interested in this position and how does it fit into your career goals?
Blue Blood says #Me Too
The Me Too Movement is now being focused on TV shows. I watched Blue Bloods the other night and one of the stories was about sexual harassment in the work place. Nickie, daughter of Attorney Erin Regan and Granddaughter of Commission Regan, was the subject of sexual harassment. She started a new job as an intern. Nickie used her father’s name Boyle to prevent special treatment as a Regan, which meant her new employer did not know she was related to a Police Family.
Her boss told her to call him Bobby and was very friendly and outgoing and was portrayed as an up-an-coming leader in the business world. One of the other woman in the office told her not to wear too much make-up in the office or be too girly because of all the men in the office. Nickie was surprised and asked if Bobby knew about it and the co-worker said he was no help.
Nickie was invited to dinner by the boss after work to join him and others from the office. When she arrived, no one was there except the boss. He said everyone stood him up. He then got a business call that he had to take and said he had to go to his place next door and would have food brought up for him and her. She did not go and was clearly nervous. The next day the boss asked her what happened. She said she didn’t think it was appropriate and he then made a move on her and tried to hold and kiss her. She said no and pushed him away and ran out of the closed office. She then grabbed her stuff and left the office and 3 other women followed her. Like they said it happened to me too and one person standing up allows others to stand up.
The show ended when Nickie went to her mother’s District Attorney’s office to tell her she quit her new job and 3 women followed her. Attorney Regan asked her what her boss did and if the women would talk to her office. Even though this was a television show, it happens every day in the real world just ask the Me Too Movement Members.
See Tips on Sexual Harassment Training for more information on this topic– The tips highlight training and what polices should say and what companies and agencies should do to create a harassment free workplace that treats everyone with respect.
Contact Randi Frank if you’re not sure your policy or training is up to date.
Randi can give you a quote for Sexual Harassment Prevention Training and Policy Development.
