Stay in touch – ongoing communication will help you to ensure that the employee is succeeding and has all the tools they need for continued success. The better the on-boarding process and follow-up, the more likely you will avoid employee turnover.
Even if it may seem that the job description, job objectives and responsibilities have been discussed thoroughly throughout the hiring and orientation process, it is essential to provide written objectives and job responsibilities as well as a training plan. The written document(s) will help the new employee stay on task and meet agency goals within expected time frames.
A well-organized essential document packet will give the employee confidence that their employer is detail oriented and efficient and that all legal and financial documents are in place.
Prepare the new employee’s work area with the proper tools and equipment ahead of their arrival so the new staff member feels comfortable and has everything needed to smoothly transition into the new position.
No matter the size of your operation, the office tour is essential to ensure that the new employee knows where to find things and who to go to with certain questions or problems as well as providing a good overview of systems and processes.
New jobs are stressful. New people, new responsibilities, new rules, new culture – it’s a lot for a new employee to comprehend and remember. A clearly written agency policy handbook is an essential reference tool for all employees, but especially for new employees.
The orientation process should be designed to make the new employee comfortable and capable in their new position. In addition to ensuring that training and tools are available for them to be successful in their new position, it’s important for the new hire to feel comfortable with his co-workers and supervisors and with the agency culture.
Onboarding a new employee begins well before the employee’s first day on the job. Manage expectations with regular communication with the new hire prior to the start date. It will ensure that both parties understand the conditions of employment and will make everyone more comfortable on the first day and moving forward.